Pricing
Simple Pricing. No Surprises.
Whether you need one-off support or regular help each week, I offer flexible pricing that fits around your business. No contracts. No hidden fees. Just clear, honest rates for quality support you can rely on.
Choose the plan that works best for you — and adjust anytime.
Terms Of Service
Business Hours and Urgent Work Rates
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Standard Business Hours: Monday to Friday, 9:00 AM to 5:30 PM.
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After-Hours and Urgent Work: Charged at 1.5x the regular rate.
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Example scenarios include:
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Work requested for completion outside standard hours.
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Same-day turnaround for tasks exceeding two hours.
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Weekend or public holiday requests.
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Time Tracking
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All work is tracked in 15-minute increments.
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Clients will be notified when 75% of allocated hours have been used.
Invoice and Payment Details
Invoicing and Payment Methods
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Billing Period: Invoices are issued monthly in advance based on your selected service tier.
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Payment Terms: Payments are due within 7 days of the invoice date. Late payments may result in a temporary suspension of services until the payment is received.
Minimum Billing:
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Up to 8 hours: Minimum of 2 hours billed.
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8 to 39 hours: Minimum of 5 hours billed per month.
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40+ hours: Minimum of 40 hours billed per month.
Rollover Hours:
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Unused hours (if applicable to your plan) may roll over as per your plan’s benefits. Please note rollover hours expire after the specified period.
New Clients:
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Payment terms for new clients require a 50% deposit of the estimated first billing prior to the commencement of work.
Accepted payment methods:
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Bank transfer
Time Tracking
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Our rates include time spent on the assignment, liaison with the client by telephone, email, or face-to-face meetings, including initial briefings.
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Software subscriptions, licenses, third-party service fees, and any additional specific costs incurred, such as stationery, postage, and packaging, are not included in my rates and will be billed separately at cost price if required.
Cancellation & Refunds
Notice Period:
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To cancel services, you must provide written notice at least 14 days before the next billing cycle.
Refunds:
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Prepaid hours are non-refundable, except in cases where services cannot be delivered due to our inability to meet agreed commitments.
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For cancellation of ongoing work within a billing period, any unused hours will not be refunded but can be rolled over if permitted by your plan.
Refunds are only provided in the following scenarios:
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Failure to deliver agreed-upon services.
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Mutual agreement to terminate the service with unused hours remaining. Refunds will be processed within 14 days of confirmation
