Cookie Policy

Effective Date: January 2025

At iAssist Services Ltd ("iAssist", "we", "us", or "our"), your privacy is important to us. This Cookie Policy explains how we use cookies and similar technologies on our website [insert website URL] and how you can manage your preferences.

By using our site, you agree to the use of cookies in accordance with this policy—unless you choose to disable them through our cookie banner or browser settings.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow us and third-party partners to recognise your device, remember your preferences, analyse traffic, and display personalised content and advertisements.

2. How We Manage Cookies

We use Usercentrics as our Cookie Consent Management Platform. When you first visit our website, you will see a cookie banner allowing you to:

Accept all cookies
Reject non-essential cookies
Customise your cookie preferences

You can update your preferences at any time by clicking the cookie icon in the website footer.

3. Types of Cookies We Use

We categorise the cookies used on our website as follows:

a. Essential Cookies

Required for basic website functionality such as navigation, session management, and security. These cookies cannot be disabled.

b. Performance Cookies

Collect anonymised data on how visitors use our site. This includes which pages are visited and error tracking. Helps us improve functionality.

c. Functional Cookies

Remember choices you make (such as language or location) and enhance your experience.

d. Analytics Cookies

Used to understand user behaviour and optimise our content. We use Google Analytics to analyse site traffic and usage patterns.

e. Marketing Cookies

Used to track visitors across websites to display relevant advertisements. These include cookies from third parties such as:

Facebook – for tracking user engagement and delivering targeted ads
LinkedIn – for ad personalisation and analytics
Google Ads – for remarketing and conversion tracking
Zoho CRM / Zoho SalesIQ – to analyse user interactions and integrate chat/support features

These cookies may process your IP address, browser type, device information, and browsing behaviour.

4. Third-Party Services

We work with the following third-party providers who may place cookies on your device:

Provider - Purpose - Privacy Policy

Google: Analytics, Ads, reCAPTCHA - Google Privacy Policy

Facebook: Ads and engagement tracking - Meta Privacy Policy

LinkedIn: Advertising and analytics - LinkedIn Privacy Policy

Zoho CRM / SalesIQ: CRM integration, support and analytics tracking - Zoho Privacy Policy

Usercentrics: Consent management platform- Usercentrics Privacy Policy

These services may process your data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards (e.g. SCCs or adequacy decisions) are in place.

5. Managing and Disabling Cookies

You have control over your cookie settings. You can:

Adjust your preferences via the cookie banner
Change browser settings to block or delete cookies
Opt out of specific providers (e.g. via Google Ads Settings or Facebook Ad Preferences)

For more guidance, visit www.aboutcookies.org or consult your browser’s help section.

6. Cookie Lifespan

Session cookies: Expire once you close your browser
Persistent cookies: Remain on your device for a set duration or until manually deleted

Exact durations vary by cookie type and provider. You can review them in the cookie settings panel managed by Usercentrics.

7. Legal Basis

Under UK and EU law, essential cookies are permitted based on our legitimate interest in running the website. All non-essential cookies (e.g. analytics or marketing) require your explicit consent before they are placed.

8. Policy Updates

We may update this policy to reflect changes in legal requirements or our use of cookies. All updates will be posted on this page with a new "Effective Date."

9. Contact Us

If you have questions about our Cookie Policy or data use, contact:

Email: matthias@iassist.services
Business Name: iAssist Services Ltd