About iAssist
Helping You Work Smarter - Not Harder
I’m Matt, the founder of iAssist. After more than two decades working in customer success, software consultancy and operations across the UK, Germany and Switzerland, I created iAssist to offer something different. Hands-on, personalised virtual support you can count on
Why iAssist Service
I don’t run an agency. I work directly with you. That means no middlemen, no scripted responses, no generic service. Just honest, responsive support. Tailored to your goals, your style and your business.
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Whether you need help managing your inbox, organising your calendar, supporting your customers or running your projects, I make sure you can focus on what matters most. I handle the rest.
My Experience
Tech and SaaS
I’ve supported startups and established businesses with process optimisation, onboarding and CRM management. My work spans cruise ships, high-profile event venues and ESG-related operations, always focused on making systems work better for people.
Hospitality and Event Management
I’ve run operations in 4- and 5-star hotels, handled hotel reservations and managed everything from trade shows and conferences to social events. I understand service, structure and the importance of every detail.
Customer Success Management
I’ve led global portfolios by aligning customer needs with smart, tailored solutions. My focus has always been on building long-term partnerships through strategic planning, retention work and personal engagement.
Project and Account Management
I’ve worked with cross-functional teams to deliver smooth experiences from onboarding to ongoing support. I always prioritise customer satisfaction and communication from start to finish.
How I work
Tailored Support
Every business is different. I take the time to understand yours.
Proactive Mindset
I don’t wait to be told. I look ahead, suggest improvements and help you work more efficiently.
Clear Communication
You’ll always know what I’m working on, what’s next and what’s been delivered.
Flexible Packages
From one-off tasks to ongoing retainer support, I offer simple, transparent pricing with no fluff.
Personal Service
20+ Years of Experience
Bilingual Support
Flexible & Reliable
