Privacy Policy

Effective Date: January 2025

iAssist ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website www.iassist.services or use our services.

Please read this policy carefully. If you do not agree with it, please do not use our website or services.

1. Who We Are

iAssist is operated by iAssist Services Ltd, a UK-based business offering virtual assistance services. If you have any questions about this policy or how we handle your data, contact us at:

Email: matthias@iassist.services
Address: 28 City Road, London, EC1V 2NX, England, United Kingdom
Data Controller: iAssist Services Ltd

2. Information We Collect

We may collect the following categories of information:

a. Personal Information

Information that identifies you as an individual, including:

Full name
Email address
Phone number
Billing and mailing address
Payment and invoicing information
Other data you provide when contacting us or completing forms

b. Non-Personal or Technical Information

Automatically collected data such as:

IP address
Browser type and version
Operating system
Referring URLs
Pages visited and usage patterns (analytics)

3. How We Use Your Information

We use your personal data to:

Deliver and manage our services
Respond to your enquiries or requests
Process invoices and payments
Send updates, newsletters or promotional communications (with consent)
Improve our services and website
Fulfil legal or regulatory requirements

We will only use your personal data when the law allows us to, such as:

To fulfil a contract
With your consent
To comply with a legal obligation
When it’s in our legitimate interests (e.g., service improvement)

4. How We Share Your Information

We do not sell or trade your personal data. We may share data with:

Service Providers (e.g. payment processors, email platforms, hosting providers, analytics providers) who help us deliver our services. These providers are contractually bound to handle data securely and in line with data protection law.
Legal Authorities where required by law or in connection with legal proceedings.
Business Transfers in the event of a merger or business acquisition.

5. International Transfers

If we transfer your data outside the UK or EEA (e.g. to a service provider), we will ensure it is protected by adequate safeguards, such as Standard Contractual Clauses approved by the ICO and/or European Commission.

6. Your Rights

Under the UK and EU GDPR, you have the right to:

Access your personal data
Correct inaccuracies
Delete your personal data (“right to be forgotten”)
Object to or restrict certain types of processing
Data portability, where applicable
Withdraw consent at any time (for processing based on consent)
Lodge a complaint with the ICO (www.ico.org.uk)

To exercise your rights, contact us at matthias@iassist.services.

7. Cookies

We use cookies and similar technologies on our website. Please refer to our Cookie Policy for more details on the types of cookies we use and how to manage your preferences.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal data.

9. Data Security

We take appropriate technical and organisational measures to safeguard your data from loss, misuse, or unauthorised access. However, no internet-based system can be 100% secure.

10. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy or as required by law. Data no longer needed is securely deleted or anonymised.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Effective Date." Please check back regularly.

12. Contact Us

If you have any questions or wish to exercise your rights, you can contact:

Matthias, iAssist Services Ltd
Email: matthias@iassist.services