Über iAssist

Ich bin Matt, der Gründer von iAssist. Nach über zwei Jahrzehnten Erfahrung im Kundenerfolg, in der Softwareberatung und im operativen Geschäft in Großbritannien, Deutschland und der Schweiz habe ich iAssist gegründet, um etwas Besonderes anzubieten. Praktischer, persönlicher virtueller Support, auf den Sie zählen können.

Your customers are the heart of your business - and exceptional service keeps them coming back. With iAssist’s bilingual virtual customer support, you can deliver professional, friendly, and efficient assistance without adding extra pressure to your team. We represent your brand with care, ensuring every customer interaction builds trust and loyalty.

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Our services include:

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• Managing customer inquiries: Respond quickly and accurately to questions, ensuring customers always feel heard.

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• Technical support and troubleshooting: Resolve product or service issues with expertise and efficiency.

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• Issue resolution and escalation management: Handle complaints professionally and escalate matters when necessary.

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• Live chat and real-time assistance: Provide instant help to keep customers engaged and satisfied.

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• Phone and email support: Maintain clear, courteous, and consistent communication across all channels.

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• Feedback collection and analysis: Gather valuable customer insights and turn them into actionable improvements.

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With our UK-based customer support solutions, you’ll enhance customer satisfaction, boost loyalty, and free your internal team to focus on growth.

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